Privacy Policy

Effective date: 2025-07-15

This Privacy Policy explains how Serverora LLC ("Serverora", "we", "us") collects, uses and protects personal data when you use our websites and Services. Serverora is a New Mexico limited liability company (Registration ID 30-1499680), 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA, and acts as the data controller for the personal data described here.

1. Data We Collect

• Account data: name, email address, phone number, billing address and, where required for verification, government-issued identification details.
• Billing data: invoices, payments and transaction records. Card details are processed by our payment providers; we do not store full card numbers.
• Service data: information necessary to provision and operate your services (e.g., hostnames, IP addresses, server configuration).
• Technical data: IP address, browser type, device and log data collected automatically when you use our websites.
• Support data: the content of tickets and communications with our team.

2. How We Use Data

• To create and manage your account and provide the Services.
• To process orders, invoices, renewals and payments.
• To provide customer support and respond to requests, including identity verification.
• To secure our network, prevent fraud and abuse, and comply with legal obligations.
• To send service-related notices and, where permitted, relevant updates.

3. Legal Bases (EEA/UK)

Where the GDPR or UK GDPR applies, we process personal data on the basis of: performance of a contract; compliance with a legal obligation; our legitimate interests (such as securing our network and preventing fraud); and, where required, your consent (for example, non-essential cookies or marketing).

4. Cookies

We use cookies and similar technologies as described in our Cookie Policy. Essential cookies are required for the site to function; non-essential cookies are used only where permitted.

5. Sharing and Processors

We share personal data only as needed with service providers that help us operate (for example, payment processors, email delivery, infrastructure and anti-fraud providers), each bound by appropriate confidentiality and data-protection obligations. We may disclose data where required by law or to protect our rights, users or network. We do not sell personal data.

6. International Transfers

Serverora is based in the United States and our providers may process data in the US and other countries. Where data is transferred from the EEA/UK, we rely on appropriate safeguards such as Standard Contractual Clauses.

7. Retention

We retain personal data for as long as your account is active and as required to provide the Services, meet legal, tax and accounting obligations, and resolve disputes. When no longer needed, data is deleted or anonymised.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict or object to processing, to data portability, and to withdraw consent. Residents of the EEA/UK (GDPR) and California (CCPA/CPRA) have specific rights. To exercise your rights, contact us using the details below; we will respond within the period required by applicable law.

9. Security

We apply technical and organisational measures to protect personal data, including encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, but we work to protect your information.

10. Children

Our Services are not directed to children under 18 and we do not knowingly collect their personal data.

11. Changes

We may update this Policy from time to time. Material changes will be announced on our website or by email.

12. Contact

For privacy requests: Serverora LLC, 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA. Email: [email protected].